Senior IT Technician

Job Title: Senior IT Technician Location: Durban

Job Overview: We are looking for a hands-on Senior IT Technician to take ownership of a complex, multi-domain corporate environment of 150+ users across several business units. You will manage the full IT stack, from Microsoft 365, servers and networking to backups, security and day-to-day user support, while keeping everything documented and compliant. Please note: the successful candidate will inherit an environment that is actively being migrated. Immediate priorities include the email platform migration, M365 licence remediation, server blacklist resolution and DNS consolidation. A structured, methodical approach to inherited infrastructure is essential.

Minimum Requirements:

5+ years in a hands-on IT support or systems administration role, with at least 2 years at senior or lead level. Proven experience managing multi-site or multi-entity environments. Matric (essential). A relevant IT qualification such as CompTIA Network+, A+, MCSA or equivalent (preferred). Preferred certifications CompTIA Security+, MCSA/MCSE, or equivalent vendor certifications in networking or virtualisation.

Required Technical Skills:

Microsoft 365: Exchange Online, Teams, SharePoint, Intune and the admin portal. Microsoft licensing: CSP, licence auditing and compliance. Windows Server: [2012/]2016/2019/2022, Active Directory, Group Policy, DNS, DHCP. RDP and Terminal Services: RDS licensing, session management, RemoteApp and NLA security. VPN: site-to-site and client. Email hosting and deliverability: cPanel/WHM, SPF, DKIM, DMARC, blacklist remediation, Exchange. Antivirus and endpoint security: centralised management and policy enforcement. Backup and DR: restore testing, RPO/RTO planning. RAID and storage: RAID 1/5/6/10, array monitoring, hot-spare management, failure recovery. Virtualisation: Hyper-V provisioning, snapshots and resource management. MSSQL: backups, restores, user management and basic query optimisation. Biometric systems: access control and time-and-attendance. Networking: TCP/IP, VLANs, DNS, DHCP, firewalls, managed switches and Wi-Fi. Print infrastructure: network printer deployment and driver management. Change control: change documentation, rollback procedures and impact assessment. IT compliance: POPIA awareness, access audits, policy drafting and risk registers.

Key Responsibilities:

Microsoft 365 administration: licensing, user provisioning, security policies and tenant health. Email hosting: Afrihost cPanel/WHM, DNS, SPF/DKIM/DMARC, blacklist monitoring and deliverability. Windows Server: Active Directory, Group Policy, DNS and DHCP. RDP and Terminal Services: licensing, session management, RemoteApp and NLA. VPN: site-to-site and client VPN configuration and support. Endpoint security: ESET or equivalent, centralised console and policy enforcement. Backup and disaster recovery: daily monitoring, restore testing and DR planning (RPO/RTO). RAID and storage: array health, failure recovery and redundancy. Virtualisation: Hyper-V / VMware, VM provisioning, snapshots and resource management. Database administration: MSSQL backups, user access and performance monitoring. Biometric systems: access control and time-and-attendance hardware and software. Network and print infrastructure: switches, firewalls, access points and the printer fleet. User support: helpdesk, onboarding/offboarding, device setup and training. Compliance and risk: IT policy enforcement, access audits and POPIA awareness. Change control: documentation, rollback planning and impact assessment. Documentation: IT policies, asset register and network diagrams.