PAIA Manual

• Private body: RiseUp Group, a workforce services group operating in South Africa since 2015.
• Head office: Office 316, Cowey Park, 91–123 Problem Mkhize Road, Essenwood, Durban, 4000
• Telephone: (031) 207 4817
• Email: info@riseupgroup.co.za
• Website: www.riseupgroup.co.za

Information Officer: the head of the private body as contemplated in section 51, contactable through the details above. Requests under PAIA and POPIA queries should be marked for the attention of the Information Officer.

The Information Regulator has published a guide, as contemplated in section 10 of PAIA, on how to use the Act. The guide is available from the Regulator in all official languages: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 · inforeg@justice.gov.za · inforegulator.org.za

The contents of this website — service descriptions, operating models, industry pages, published insights, the free calculators and the legal pages — are available without a formal request.

• Corporate and statutory records — founding and registration documents, statutory registers and returns.
• Financial records — accounting records, tax and VAT records, banking records, asset registers.
• Employment and payroll records — employment contracts, payroll and statutory deduction records (PAYE, UIF, SDL, COIDA), leave and attendance records, disciplinary and dispute records — for internal staff and for the contract workforce RiseUp employs.
• Recruitment records — job adverts, applications, CVs and vetting records.
• Client and commercial records — service agreements, workforce plans, rate schedules, correspondence and reporting.
• Operational records — rosters, site inductions, training and learnership records, health and safety records.
• Website records — enquiries and subscriptions submitted through this site, handled as the Privacy Policy describes.

Listing a category here does not mean a record in it will be released — each request is assessed under PAIA, including the grounds of refusal in Chapter 4 of Part 3.

RiseUp processes personal information about employees and contract workers, job applicants, client and supplier contacts, and website users — for employment, payroll, placement, service delivery, statutory compliance and responding to enquiries. The purposes, recipients, safeguards, retention periods and data subject rights are set out in the Privacy Policy, which forms part of this manual.

• Complete Form 2(Request for Access to Record of Private Body), available from the Information Regulator's website, and send it to the Information Officer at the contact details above.
• Identify the record clearly, state the right you seek to exercise or protect and why the record is required for it, and provide proof of identity (and of authority, if you request on someone else's behalf).
• Pay the prescribed request fee where it applies. A person requesting their own personal information (a “personal requester”) pays no request fee; access and reproduction fees per the prescribed tariff may still apply.
• RiseUp will decide the request within 30 days, extendable once by up to 30 days in the circumstances PAIA defines, and will give written reasons if access is refused.

If a request is refused, or not decided in time, the requester may lodge a complaint with the Information Regulator (details in section 02 above) or apply to a court with jurisdiction, as sections 78 and following of PAIA provide.

This manual is available on this page, at RiseUp's head office during business hours, and on request by email — free of charge. It is reviewed when RiseUp's structure or processing changes materially.