Dispatch Manager

Job Overview: We are looking for a strong, firm, hands-on and highly organised Dispatch Manager to oversee and manage the daily dispatch operations within our glass processing facility. The successful candidate must be an assertive individual with strong leadership skills, excellent organisational abilities and the confidence to manage a demanding factory environment. They must be able to take control of the dispatch department, enforce procedures, manage staff effectively and ensure that all glass products are dispatched accurately, safely and on time.

Minimum Requirements: • Minimum 3–5 years' experience in a dispatch or logistics management position. • Experience within a glass processing, aluminium, manufacturing or similar factory environment will be highly advantageous. • Proven experience managing and supervising a team. • Strong understanding of dispatch procedures, stock control and delivery coordination. • Computer literate with good administrative and reporting skills. • Valid driver's licence (advantageous). Additional Requirements: • Previous experience managing a company fleet, preferably within a logistics, manufacturing or delivery environment. • Strong understanding of vehicle maintenance, fleet scheduling and driver management. • Experience monitoring fuel consumption, vehicle expenses and fleet operating costs. • Ability to manage multiple vehicles and drivers across different branches. • Good administrative and reporting skills.

Key Responsibilities: 1. Dispatch & Operations Management • Oversee the daily dispatch operations and ensure all orders are dispatched according to scheduled delivery dates. • Ensure glass products are correctly checked, packed, loaded and secured before leaving the factory. • Coordinate deliveries with drivers, production, sales and logistics departments. 2. Staff Management & Leadership • Manage, supervise and lead the dispatch team, including loaders, drivers and dispatch assistants. • Maintain discipline, accountability and productivity within the department. • Be a firm and fair leader who commands respect and can manage difficult personalities. 3. Stock Control & Accuracy • Ensure all outgoing glass is checked against customer orders and job specifications. • Prevent incorrect, damaged or incomplete orders from leaving the premises. • Monitor stock movement and report discrepancies. 4. Health & Safety • Enforce strict health and safety procedures within the dispatch department. • Ensure employees use the correct PPE and glass-handling equipment. • Ensure loading areas remain clean, organised and safe. 5. Reporting & Administration • Provide daily dispatch reports to management. • Monitor dispatch performance, delivery turnaround times and breakages. • Report operational challenges and delays immediately. 6. Group Fleet Management • Oversee and manage the group's fleet of delivery vehicles across all branches. • Ensure vehicles are properly maintained, serviced and kept in good working condition. • Monitor vehicle licences, roadworthy certificates, insurance and service schedules.